Refund policy

If you are a consumer buying online, you generally have the statutory right to withdraw from your purchase within 14 days after receiving the artwork, without giving a reason.

Artworks selected from our predefined artworks, sizes and framing options are treated as standard catalogue products for this purpose. They are not excluded from the right of withdrawal simply because they are produced after ordering, are part of a limited edition, or are selected from predefined options.

Genuinely bespoke or clearly personalised works made to your individual specifications may be excluded from the right of withdrawal where permitted by law. Where an exception applies, this will be made clear before purchase.

Exercising your right of withdrawal

You can submit a return or cancellation request through the online return function available through your customer account. You may also exercise your right of withdrawal by sending us another clear statement that you wish to withdraw from your purchase.

After notifying us of your withdrawal, you have 14 days to return the artwork.

Return address

ooohhh.art
Zuiddijk 295
1505 DB Zaandam
The Netherlands

For a standard withdrawal, you are responsible for the direct cost of returning the artwork, provided we informed you of this before purchase. Please package the artwork carefully for return.

For our largest standard framed artworks, which due to their size cannot always be returned by regular parcel post, direct return transport within the EU is estimated at up to approximately €200. Actual costs depend on the location, artwork size, packaging and carrier used.

You may inspect the artwork as you would reasonably be able to do in a physical store. If handling beyond what is necessary to inspect the artwork causes a loss in value, we may deduct that loss where permitted by law.

If you withdraw from the entire order, we will refund the amount paid, including the cost of our least expensive standard delivery option. We will make the refund within 14 days of being informed of your withdrawal. We may wait until we have received the artwork back, or until you provide evidence that you have returned it, whichever occurs first. Refunds are made using the original payment method unless otherwise agreed.

Damaged, incorrect or non-conforming artwork

If your artwork arrives damaged, the wrong artwork, size or frame has been delivered, or the artwork otherwise does not correspond to what you ordered, please contact us as soon as possible.

Include your order number and, where possible, clear photographs of the artwork, packaging and visible damage or discrepancy. Please keep the original packaging while we review the case.

These practical steps help us resolve the situation and do not limit your statutory rights. Where the artwork does not conform to the agreement, your statutory rights apply and necessary return costs are our responsibility.

Cancellation before dispatch

If you wish to cancel an order before it is dispatched, you can submit a cancellation request through your customer account or contact us as soon as possible. We will confirm whether cancellation is still possible. This does not limit any statutory right of withdrawal.